CAREERS

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Director/Associate Director – Fundraising Director

1. Develop and implement a Fundraising strategy that will ensure growth and sustainability of the organisation.
2. Tap into existing networks and build new networks to increase Arpan’s visibility amongst philanthropists, corporates, trusts and foundations (Indian + International); identify & develop new donors and maximize fundraising opportunities.
3. Identify and implement innovative fundraising strategies.
4. Raise INR 18-20 crore per year.
5. Manage all funder relationships independently and manage funder reporting.
6. Undertake research and be aware of trends in child protection and fundraising (Indian + International).
7. Contribute to sector-level initiatives to enhance fundraising for non-profits such as Arpan.
8. Build the team and their capacity.

• Excellent verbal and written communication and presentation skills
• Numerical proficiency and a flair for budgets        
• Perseverance and patience        
• An eye for detail

• 15-18 years of experience in a senior leadership role
• Should have experience in raising funds for the development sector from Indian and International funders
• Business development experience in the management consulting space/ industry will be valued

• Ability to work in a small team; good inter-personal skills; ability to handle high pressure situations
• Strong project management skills, with a track record of successful execution of organizational/ department strategy
• Demonstrated skills of building and leading a team.

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Senior Manager Fundraising

• Execute the Fundraising strategy
• Support the end-to-end fundraising process – undertake research, identify new donors (national + international), meet potential donors, write proposals, undertake documentation
• Undertake donor management and reporting – coordinate with internal teams for data and insights, track and write donor reports, send regular updates to donors, facilitate field visits
• Effectively engage with donors, as needed – corporates, trusts/ foundations, grant-making organizations, family foundations, retail donors, and so on
• Manage some funder relationships independently + support the CEO/ Director in managing others
• Undertake research and be aware of trends in child protection and fundraising spaces (national + international)
• Working with the team, explore new/ innovative fundraising ideas
• Manage the fundraising team (currently consisting of 2 managerial level resources)

• Passion, determination, and belief in the organization’s vision and mission
• Excellent communication and presentation skills with an ability to explain Arpan’s story in a concise manner across a diverse stakeholder set
• Strong people-management skills – team, internal stakeholders, external stakeholders
• Experience in planning and an eye for detail
• Strong numeric skills and project management skills (MS excel should be your friend)

• Experience in fundraising in the development sector is ideal
• Business development/ sales experience in management consulting/ industry will be valued

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Senior Manager – Communications

1. Ensure impactful communication to achieve organizational goals by executing comprehensive communication plans. This includes designing effective campaigns, creating engaging content, and disseminating across mass and digital media platforms.
2. Guide the team to consistently produce high-quality, accurate and relevant content that aligns with the organisation’s messaging and strategic objectives.

• Contribute to and co-create the communications strategy that aligns with the organization’s mission, strategy, and goals.
• Oversee all external communications, including print, digital media, social media, and events, ensuring consistent messaging.
• Conceptualize, design, and implement impactful campaigns, tailored to key stakeholders/audiences and aligned with organizational objectives.
• Ensure the timely and high-quality execution of communication plans from start to finish.
• Establish or refine systems and processes to ensure the smooth execution of communications initiatives.
• Mentor and manage the communications team, providing guidance, support, and opportunities for professional development.
• Regularly monitor and analyse performance metrics and analytics to evaluate the effectiveness of communication efforts.
• Write, edit, proofread, and review content, keeping in mind the needs and preferences of the target audience/stakeholders.
• Lead internal communications efforts to enhance employee engagement and alignment with organizational goals.

• Manage and oversee dynamic and multifaceted communications tasks, particularly with sensitivity to the issue of child sexual abuse.

• Strong understanding of the media and communications landscape.
• High result orientation, with the ability to oversee multiple projects, ensuring their successful completion within scope, budget, and timelines, while maintaining high standards of accuracy and quality.
• Excellent content writing, editing, proofreading, and presentation skills.
• Proficiency in digital platforms, analytics, and content strategies to enhance outreach and engagement.
• Proven track record in managing and leading a communications team.

• Post-graduation / Master’s degree in Communications/Media/Marketing/Public Relations

• 10-15 years of experience in communications

• Prior experience of working in the social impact space is desirable but not a must.
• Strong interpersonal skills to engage with various stakeholders, including media, NGOs, government agencies, and internal teams.
• Ability to align communication efforts with broader organizational goals and adapt strategies as needed.

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Senior Manager / Manager

1.      Learning and Development ·

• Identify learning needs and develop learning and development programs that support organizational objectives.
• Oversee the delivery of learning programs, including leadership development initiatives, soft skills, and technical skills training.
• Collaborate with managers to identify high-potential employees and create development plans.

2.      Performance Management

• Design and implement performance management systems, including goal-setting, performance evaluations, and feedback mechanisms.
• Provide coaching and support to managers in conducting performance reviews and addressing performance issues.

3.      Change Management

• Develop and implement change management initiatives, such as internal restructuring and process improvements; including communication strategies, training, and support.

4.      Employee Engagement and Culture

• Conduct employee surveys and focus group discussions to assess organizational climate and implement improvements.
• Co-develop and execute strategies to enhance employee engagement and foster a positive workplace culture.

5.      Data Analysis and Reporting

• Analyse HR metrics and data to evaluate the effectiveness of OD initiatives.
• Prepare reports and presentations for senior management on OD activities and outcomes.

6.      Stakeholder Management

• Partner with senior leadership, managers, and employees to drive OD initiatives.
• Act as a trusted advisor to leadership on organizational development matters.

• Proven track record in managing change and driving organizational development initiatives.
• Ability to partner with senior leadership and drive HR strategies.
• Interpersonal and communication skills, with the ability to build relationships across all levels of the organization.
• Creative problem solving skills.

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Manager – Research and Evaluation

• Thematic and programmatic evidence creation
• Managing all the research and evaluations of the organization
• Identify new area of researches and take it forward
• Program improvement through the evidence creation and knowledge sharing

• Support senior leadership in developing research and evaluation strategy under organizational mandate and hence assess the organizational requirement and develop the research and evaluation plan.
• Identify new research areas and support supervisor in take it forward
• Lead the designing the researches and evaluations under the plan
• Guide team members in developing the tools and its proper validations
• Supervise data collection process and guide the team for routine challenges during the data collection, data management and data analysis.
• Ensure documentation of researches on CSA and keep updating the organization of the new developments in policy and research
• Communicate the research finding to the organization in programmatic languages and guide them to improve the ongoing program and contribute in ideation
• Ensure that all research data related queries from Donors, Partners & Senior Management of Arpan are addressed in an accurate and timely manner
• Coach, train, and mentor the M&E as well as Program teams with the aim of strengthening their technical capacity, exchanging knowledge and providing professional development guidance in conjunction with the Director Research, M&E Support supervisor in collaborative efforts with peer organizations/institutions for researches in prevention of CSA

• Strong understanding on designing researches specifically experimental researches
• Strong understanding and experience on quantitative, qualitative and mixed research methodology.
• Strong command on data quality control and data analysis
• Well acquainted with one of the statistical packages (such as SPSS, STATA, and/or similar statistical analysis tool). Knowledge on SPSS is preferred.

• Very good in report writing and dissemination of research findings to internal teams and external stakeholders.
• Strong leadership, interpersonal and collaboration skills; proven ability to be flexible in a team-oriented approach
• Strong hold on building team and own the program
• Proven writing skills in English, and Hindi.
• Experience in working with non-profit organizations, specifically in child protection. Work experience in prevention of CSA will be preferred.

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Assistant / Manager, Content & Curriculum

• To understand the organizational and the stakeholders’ need and lead the process of creating meaningful end-to-end translation and content creation in Marathi and Hindi which will be easily understood by the stakeholders.
• To be meticulous while proof reading and reviewing the translated documents by picking up mistakes/gaps.
• To create high quality, error free translated documents and ensure that all translated resources are categorically and systematically documented and maintained.
• To assist in the process of deriving decisions on knowledge creation, presentation and dissemination by deriving insights from field realities, data evaluations and external environment.
• To develop process and policies with regards to protocols to be followed in terms of translation of any documents based on the programme needs and which is alignment with Arpan’s protocols and policies.
• To engage in ideation and creating pedagogical design to create manuals for different age groups.
• To mentor and build a robust team of professionals who will translate and /or transcreate effective documents without losing its essence.

• You will manage end to end translation and content creation work in vernacular languages
• You will assist in the process of creating high quality content across all formats of communication such as manuals, audio and video content, merchandise, which is easily consumed across channels.
• You will be responsible to ensure that the terminologies used in translation/transcreation are from reliable resource and in trend.
• You will be responsible for the  quality of translated and/or transcreation documents with respect to its effectiveness, use of appropriate language, grammar, text and its essence, by deriving insights from field realities, referring to standardised terminologies which are updated/upgraded and derived from recognised resource (dictionary) related to languages in the ever changing external environment.
• You will mentor your team members to understand Arpan’s and the stakeholders’ need and effectively translate, transcribe materials, publication, book covers, manuals, posters, and other resources for the organization to the best of the quality in the industry and as per Arpan’s protocols and guidelines.
• You will build capacities of your team members which is a strong, process driven, rooted in Arpan’s value and principle and culturally aligned to the organisations vision and mission.

• To build a culture of strong processes, discipline including a robust process for vetting and also significantly increase the speed of turnaround in content creation and design work
• Multi-tasking – working on different projects to ensure that the expected outcomes are met and delivered in given timeline.
• To be perceptive and have the ability to foresee challenges and work towards overcoming them.

• To continuously upgrade knowledge of self and the team.
• To be a good mentor to the team members and address challenges effectively on day to day basis and come up with unique solutions.
• To work persistently with ownership and be accountable towards all the deliverables.
• To make effective use of available resources and work under challenging circumstances.

• Minimum 5 and above years of experience in translation
• Prior experience of editing and proofreading lengthy documents preferably in publishing domain
• Experience of creating content in vernacular language in the social sector

• Should be a team player and willing to work in high pressure situations.
• Should provide quality output in their work without compromising on any Arpan’s values and standards.
• Should ensure that systems and processes are followed.
• Should monitor the quality of translated and/or transcreate documents for all programmes through consistent processes set for the team.

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Assistant Knowledge Manager/Knowledge Manager

• To take up cases of children and adults who have been impacted by child sexual abuse as and when required
• Providing Supervision and guidance to counsellors on cases that fall under Past Abuse, Inappropriate behavior and other concerns within the Personal Safety Education Program.
• Ensuring proper closure of ‘Inappropriate behavior’ and ‘Other Concerns’ cases on MIS independently.
• Ensuring all Past Abuse cases are closed in timely manner on field and recorded on MIS for the Sr Knowledge manager to close.
• Providing regular feedback about the counsellors and their cases and mitigate any case related field challenge
• Ensuring adherence to operational protocol through continuous monitoring on field
• Ensuring all case progression details are documented accurately and in a timely manner
• Responsible for capacity building of counsellors in case management process and different therapeutic modalities·        Reporting any quality/protocol compromises by the healing team to the Healing Manager and Director, Services
• Supporting the team in conducting trainings both within and out of Mumbai as and when required.
• Having regular reviews with the Knowledge Manager to iron out issues related to cases

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Senior Instructional Designer

• Play a pivotal role in the development and enhancement of educational materials, training programs and instructional content
• Collaborate with various stakeholders to design, create, and implement effective instructional materials that align with organizational goals and objectives while meeting quality standards      
• Support the Senior Manager in day-to-day activities while ensuring projects are completed on time

• Design and develop engaging instructional materials, including but not limited to e-learning modules, instructor-led training materials, learning aids, and multimedia content.
• Utilize instructional design theories, methodologies and best practices to create effective learning experiences that enhance learning engagement, promote retention and application of knowledge.      
• Support multiple instructional design projects simultaneously, ensuring deadlines are met.       
• Conduct quality assurance reviews to ensure instructional materials meet established standards for accuracy, clarity, and effectiveness.       
• Stay informed about emerging trends, technologies, and innovations in instructional design and adult learning theory, and incorporate relevant advancements into training initiatives.       
• Collaborate with learning management system (LMS) administrators to ensure seamless integration and delivery of training content.

• Managing multiple projects simultaneously while ensuring that each one meets quality standards
• Collaborating with different stakeholders to gather input and feedback

• Proficiency in instructional design software/tools (e.g. Articulate 360) and learning management systems.
• Understanding of learning principles, instructional design theories and learning assessment methods.

• Bachelor’s degree
• Certification in Instructional Design, education, learning management systems or a related field (Preferred)

• Ability to prioritize tasks, manage resources, and meet deadlines in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.       
• Creative abilities and a keen attention to detail.       
• Familiarity with multimedia production (e.g., graphic design, video editing) is a plus.       
• Handling multiple elearn/ed-tech projects

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Administration Executive

• Manage office supplies, printing stocks and place orders after negotiations,
• Arrange travel and accommodations – book and/or coordinate the travel tickets – Train, Flights and hotels as per the needs of the team and search for suitable and safe hotel and travel options for the team in the remote areas as well.
• Coordinate and find out vendors (Food, vehicle, projector etc.) in different parts of the country to support program needs
• Negotiate the best rates for the organization, ensuring quality services as well.
• Organize a filing system for important and confidential company documents
• Be available to answer queries by employees on travel updates as well.
• Need to be available for the last-minute bookings – at times on weekends
• Book meeting rooms as required
• Distribute and store correspondence (e.g. letters, emails, and packages)
• Supervise, monitor and guide the junior staff
• Support other team for day-to-day requirements
• Ensure venue/hall bookings in advance for quarterly/annual reviews, events such as picnic, annual day, outstation conferences etc.
• Any other office and admin related work given from time to time.

• Multitasking
• Proactive approach
• Problem solving attitude
• Negotiation skills

• Proven experience as an Administrative Executive, travel desk, or similar role
• Proficient in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent organizational and multitasking abilities
• Negotiation skills
• A keen eye for detail
• Strong communication skills, both written and verbal
• Integrity and professionalism

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Executive, Content & Curriculum

• To have clarity about organisation’s department goals and participate in ideation and assist in creation of evidence based content and curriculum on the issue of Child Sexual Abuse which is relevant, engaging and effective in a constantly changing cultural domain.
• To follow all processes and systems and ensure the standards of quality are maintained while writing content in a timely systematic manner for all stakeholders.
• To ensure the content created is in alignment with Arpan’s culture, values and philosophy.
• To be able to build and guide a team of professional English editor as and when required to ensure that the organizational goal is achieved.

• You will participate in the ideation and create initial drafts of content for resources across all formats for children and adults such as modules, manuals, training tools which will be effective for various stakeholders on prevention and intervention of Child Sexual Abuse.
• You will be responsible to ensure that the new content developed is piloted by the respective team. You will observe the pilot sessions to ensure the efficacy and relevance of the newly created content for relevant stakeholder. You will assist in the process of documenting the learnings and insights derived from field realities, data evaluations and external environment.
• You will work closely with the Communication team to ideate and create content for events and various social media and print media platforms.
• You will coordinate with internal and external stakeholders to ensure that the required task is completed within timelines.
• You will work closely with the Sr. Manager/Manager of CC team and provide regular updates on the progress of task you are responsible for.

• Multi-tasking – working on different projects to ensure that the expected outcomes are met and delivered in given timeline.
• To be perceptive and be able to assess the challenges beforehand and work towards overcoming them.

• To continuously upgrade knowledge of self and share it with the team. To be a good mentor to the team of English editors.
• To be a good team player and flag challenges related to work and seek support to overcome them on the day to day basis.
• To work persistently with ownership and be accountable towards all the deliverables.
• To make effective use of available resources and work under challenging circumstances.

• Graduation or Post Graduate in English literature, Education, Communications, Sociology, Psychology, Child Development, Social Work and other related fields.
• Basic knowledge of MS Office (Word, Excel, PowerPoint)
• Language: English proficiency is a must. Knowledge of Hindi and Marathi is desired.

• Minimum 3 years of experience in a content developer and editor role.
• Open to traveling within the city and at times outstation as and when required.
• Strong Communication Skills, both verbal and written.

• Should be a stickler for detail and process adherence. Ability to summarize complex concepts and ideas.
• Prior work experience in long content format and Social Sector.
• Should be a team player and willing to work in high pressure situations.
• Should provide quality output in their work without compromising on any Arpan’s values and standards.
• Should ensure that systems and processes are followed.

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Executive – Programme Monitoring

• Responsible for tracking and updating the key performance indicators of Arpan’s programmes and activities to monitor and examine the progress towards the desired outcomes.
• Prepare comprehensive monitoring and evaluation reports, presentations, and dashboards to communicate findings, lessons learned, and recommendations to internal and external stakeholders.
• Provide technical support and capacity building to staff and partners on monitoring and evaluation best practices, data collection techniques, and data analysis methods.
• Consolidate, analyse, synthesise and disseminate key programmatic insights with the entire organisation monthly, quarterly and annually.
• Data provisioning for proposals, meetings, consultations or to any internal stakeholders.
• Design various survey tools, support program team in data collection, data analysis and share findings with teams.
• Excellent interpersonal and communication skills with the ability to collaborate and to develop and maintain strong relationships with other teams

Knowledge of MIS

• Basic understanding of developing a management information system (MIS) for data management.
• Conceptualize, and design MIS system for various programs in the organization.
• Conceptualize and design new software development required for program monitoring and data utilization by various departments.
• Coordinate with program teams and explore additional requirement of MIS development and then digitalize it.
• Extract data from the software and program MIS as and when it is required by any team members of the organization.
• Adaptable, flexible, able to take the initiative and prioritise among competing demands.
• Support manager in building the capacity of other teams in Monitoring and Evaluation.
• Other related tasks assigned by the supervisor

• Advanced excel- Macro, Excel dashboard, VBA, look-up functions.
• Data visualisation – VBA OR Google data studio OR power BI OR Tableau OR any other data visualisation platform
• Good data analysis skills.
• Create survey forms- KOBO OR Survey C.T.O. or Google form OR Survey Monkey OR any other data collection tools.
• Traveling to intervention sites and within the country if required.
• Language proficiency- – Hindi, English (reading, writing and typing) and Marathi (reading)

Desirable

• Experience working on children protection issues or in an N.G.O. / development sector.
• Experience in report writing in English.
• MIS, Advance Excel, SQL

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Executive/Associate – Communications  

• Manage all social media channels and campaigns to sustain an engaging audience experience.
• Research and analyse social media trends, including social media ad revenue and web visitor data, to improve social media presence and campaign efficacy.
• Implement social media strategies across all online platforms.
• Create engaging content to promote the overall brand through social media channels.
• Collaborate with internal teams to design the digital content strategy with the objective of increasing brand reach, engagement with relevant stakeholders.
• Stay up-to-date with current technologies and trends in social media, design tool and digital marketing.
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
• Analyse social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement.
• Monitor and develop reports on competitor activity within social media space.
• Assist the Manager in any other marketing requirements, as assigned.

• Web Proficiency
• Copywriting & content creation
• Structured thought process
• Excellent written and verbal communication skills
• Basic Designing skills
• Excellent analytical skill

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English Editor

• Responsible for editing and proofreading English content, while maintaining meaning and context and keeping end users in mind.
• Fact-check articles and ensure the use of proper spelling, grammar, and syntax in outputs.
• Create glossaries or term dictionaries

• read given material and research industry-specific terminology
• create industry-specific content based on research
• edit and proofread content keeping the flow and consistency of the document in mind
• proofread texts for grammar, spelling and punctuation accuracy
• edit content with an eye toward maintaining its original format (e.g. font and structure) and meaning
• assist in the research of basic content and framework of Arpan modules
• working and coordinating with the manager for development and proofreading of various modules, manuals, training tools for prevention programmes or training programmes

• Work with multiple teams and coordinate in a fast-paced environment
• Work under pressure while adhering to the timelines

• Create basic content in English
• Demonstrate skills in proofreading and editing lengthy documents.

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Counselor-Healing Services

• Providing psycho- therapeutic to children and adults survivors of sexual abuse
• Maintaining the client data base and documentation of all cases in the organizational formats and submitting monthly updates to the Coordinator.
• Conducting group sessions on the various topics related to Mental Health like self-care.
• Supporting the team in the case work and other tasks.

• Therapeutic knowledge and trauma informed
• Critical thinking        
• Good Communication Skills       
• Good Documentation Skills        
• Openness to learning        
• Ethical understanding of therapy and practices

• 1-2 years of experience in direct psychotherapeutic interventions with client.
• Should be a stickler for detail and process adherence.

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Training Associate

• To organize, coordinate and conduct small scale training and awareness session with Govt & private sector professionals.
• To suggest changes to existing resource materials used for TOT programme based on learning from implementation experiences(online/offline).
• To Follow-up/gather indirect data from individuals, organizations, schools, and various agencies who have attended Arpan’s trainings.
• To provide handholding support to trained teachers for further implement PSE trainings in their respective schools.
• To play support role to the Training Manager in translation of content.
• To take diligent feedback on trainings conducted, share it internally to enhance knowledge and inform program planning & execution.
• To support in creating process documents, training specific modules/ppts etc and advocacy proposals.
• To pitch with CSOs, Foundations, Corporates & other like-mined institutions for awareness & trainings programs on CSA / PSE.

Development, Social work and other related fields

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Programme Officer

• Implementing of the Prevention projects of Arpan on the field, namely teaching children personal safety skills from the age group of 6 – 18 years in schools and conducting Awareness sessions on child sexual abuse with parents, teachers, and other stakeholders
• Documentation of field experiences in a timely manner
• Adherence to operational protocol, including timely reporting of field activities to coordinators
• Ensuring regular reviews with Coordinator and Manager, prevention Services

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Office Boy

• To provide administrative and logistical support to all teams in the office.
• To maintain an efficient office environment.

• To perform work related errands as requested such as going to the bank, CEO home, any other delegated outdoor work.
• Will be responsible for bank related work like acquiring the bank requisitions statements, getting passbooks updated and any other task as assigned by the Administrative Assistant or Programme Support Manager.
• To be responsible for the office cleanliness.
• Will be responsible for providing logistical support to the programme teams during training programmes, external workshops etc. as required.
• To Assist in menial office tasks required by the office staff; like photocopying documents, scanning documents, day to day office filing work, delivering files and documents to other staff members, dispatching documents, etc.
• Inspects and turns on Air Conditioning and Multimedia, and prepares it for use during the meetings in office.
• Handling incoming calls and other communications.       Greeting clients and visitors as needed.
• Monitoring the use of equipment and supplies within the office Will be responsible for stock keeping, maintaining the stock register and informing the HR Admin regarding replenishing the required stocks.
• Will be responsible for coordinating any office repair or décor activities under the supervision of the HR Admin.
• Any other work as assigned by the CEO, Programme Support Manager and the staff of the key programme units.
• Will be responsible for day to day filing work / binding work of Support Operations team

• Deliverables must be within the planned time frame.
• Accuracy of data.

• Knowledge of clerical and administrative procedures.
• Should be honest, respectful, and trustworthy.

• High School Diploma or equivalent with basic computer skills including MS Office.
• Experience in administrative or clerical activities is an added advantage.

• 1 to 4 years of working experience. Experience of maintaining excel databases
• Should have at least 1 year of working experience in a similar role or in a formal office set up.
• Should be comfortable and well versed with writing, reading and conversing in Hindi. Working knowledge of English will be preferable.
• Should be able to multitask and communicate accordingly with individuals at various levels of the organization.

• Team Player
• Proactive
• Work management and prioritizing skills
• Attention to detail
• Accuracy & Reliability
• Flexibility

• Collaborate with the team to identify the target audience, product needs and objectives.
• Design and develop a curriculum map based on relevant content on Online Safety.       
• Extracting core information from Arpan’s existing content and developing it into content suitable for specific and scalable learning.       
• Creating and maintaining high-quality learning content and generating ideas to create videos focused on Online Safety for children.       
• Create scripts, storyboards, and designs to identify ways to disseminate the identified content.      
• Provide feedback/ inputs on the developed videos to align them with the objectives of the project.

• Experience in curriculum creation
• Expertise on the subject of Online Safety      
• Experience in short-form, video-based content      
• Experience working with an NGO is preferred       
• Proven track record of handling short turnaround-based projects